Help & Support

Need help, have a question, or found a bug? We're happy to help and usually reply within one to two business days.

Contact

Just send us an e-mail at hallo@foerdelab.de. Please briefly describe what you were trying to do and what happened — for a problem, screenshots and your device and app version help a lot.

Frequently asked questions

How do I get started with Glacelia?

Create a free account and choose during onboarding whether you start as a private person or as an ice cream shop. You can then immediately create your first recipe with the AI or add ingredients. A guided tour shows you the most important features.

How does the AI quota work?

On the free plan, private users can create up to 3 AI recipes per day. With a subscription (Artisan, Maestro or Gran Riserva) you receive a larger monthly quota that resets automatically on the first day of each month.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID account. You can manage and cancel them at any time under Settings → [your name] → Subscriptionson your iPhone or iPad. A cancellation takes effect at the end of the current billing period. You can reactivate previous purchases in the app via "Restore Purchases".

How do I delete my account?

In the app, under Settings → Delete account, you can permanently remove your account and the associated personal data. On request, we will also delete your account after an e-mail to hallo@foerdelab.de.

Where do I find privacy and terms?

Our privacy policy and terms are always accessible from the footer.

Glacelia · FördeLab UG (haftungsbeschränkt)