Help & Support

Need help, have a question, or found a bug? We're happy to help and usually reply within one to two business days.

Contact

Just send us an e-mail at hallo@foerdelab.de. Please briefly describe what you were trying to do and what happened — for a problem, screenshots and your device and app version help a lot.

Frequently asked questions

How do I get started with Glacelia?

Create a free account and choose during onboarding whether you start as a private person or as an ice cream shop. You can then immediately create your first recipe with the AI or add ingredients. A guided tour shows you the most important features.

How does the AI credit work?

Glacelia bills AI actions (generating or optimising a recipe, ingredient import, AI profile) from a prepaid credit balance in euros. Each action deducts an amount based on its actual compute cost — generating a recipe usually costs 15–30 cents. Everything else (viewing and scaling recipes, labels, batches, community, API) is free. New accounts start with an initial credit balance.

How do I top up credit?

You top up on glacelia.app under Settings → Credit. There is no subscription and no auto-renewal — you pay once and the credit stays until you use it. Your current balance and every individual deduction are listed there as well.

How do I delete my account?

In the app, under Settings → Delete account, you can permanently remove your account and the associated personal data. On request, we will also delete your account after an e-mail to hallo@foerdelab.de.

Where do I find privacy and terms?

Our privacy policy and terms are always accessible from the footer.

Glacelia · FördeLab UG (haftungsbeschränkt)