Terms of Service
§ 1 Scope and contracting parties
(1) These Terms of Service (“Terms”) govern the use of the Glacelia platform (web app at glacelia.app and iOS app), provided by FördeLab UG (haftungsbeschränkt), Altholzkrug 40, 24976 Handewitt (the “Provider”).
(2) Glacelia is aimed primarily at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) — in particular owners of gelaterias, ice-cream parlours and catering businesses. Use by consumers within the meaning of § 13 BGB is possible; in that case mandatory consumer protection provisions take precedence.
(3) Conflicting or supplementary terms of the user become part of the contract only if the Provider expressly agrees to them in text form.
§ 2 Subject matter
(1) The Provider supplies a software-as-a-service platform for managing ice-cream recipes, calculating costs and PAC, generating LMIV-compliant labels and creating recipes and ingredients with AI assistance.
(2) There are no subscription tiers. All platform functions are available free of charge; only AI-assisted actions are chargeable and are billed from a prepaid credit balance in euros:
- Free of charge — recipe management, costing (cost/PAC), LMIV labels, batches, team features, community/marketplace as well as API access and webhooks.
- Requires credit — AI actions: generating and optimising recipes, AI-assisted ingredient import (single and bulk) and creating AI generator profiles.
- Initial credit — newly created workspaces receive a one-off starting credit to try the service.
(3) The Provider may further develop the scope of functions, provided the essential services are retained. Where changes are disadvantageous to more than an insignificant degree, users will be informed with reasonable notice; a special right of termination remains unaffected.
§ 3 Conclusion of contract
(1) Registration via magic link or “Sign in with Apple” concludes a free usage contract for the platform.
(2) Purchasing credit concludes a paid contract for the respective credit amount upon completion of the payment process via Stripe. The Provider confirms the purchase in text form. No subscription arises as a result.
§ 4 Credit, consumption and validity
(1) Credit is held in euros and is consumed exclusively for AI actions within the respective workspace. The amount deducted per action is based on its actual compute cost plus a margin and is shown transparently in the usage history.
(2) Credit does not expire over time. It is not transferable to other workspaces or persons and is not paid out in cash.
(3) If the credit is insufficient for an AI action, the action is not carried out. All functions that are free of charge remain fully usable.
§ 5 Prices and payment
(1) The prices shown in the credit area apply. Prices towards entrepreneurs are exclusive of statutory VAT; towards consumers they are inclusive of VAT.
(2) Payment is processed via Stripe Payments Europe Ltd. Full card and bank details are processed exclusively by the payment provider.
(3) Credit is added once payment has been received successfully. There is no automatic renewal and no recurring charge.
§ 6 Term and termination
(1) The usage contract runs for an indefinite period. There are no subscriptions, no minimum terms and no automatic renewals.
(2) Users may delete their account at any time themselves (in the app or on the web under “Delete account”) or request deletion by e-mail to hallo@foerdelab.de. Credit not yet consumed lapses upon account deletion, unless mandatory statutory rules require a refund.
(3) The right to extraordinary termination for good cause remains unaffected for both parties; in particular, the Provider may terminate for cause in the event of a persistent breach of these Terms.
§ 7 Right of withdrawal for consumers
Consumers have a statutory right of withdrawal under §§ 355 et seq. BGB. As this concerns digital content, the right of withdrawal lapses once the Provider has begun performance after the consumer has expressly consented and confirmed their awareness that the right of withdrawal thereby lapses (§ 356 (5) BGB). This is pointed out during the ordering process.
§ 8 User obligations
(1) Content created in Glacelia must not infringe the rights of third parties (copyright, trade mark, personality rights, trade secrets).
(2) Publication of recipes to the community is permitted only if the user holds the necessary rights and has expressly consented to publication.
(3) Abusive use of the platform is prohibited, in particular making automated requests outside the documented API or circumventing security measures.
§ 9 AI generations
(1) Recipes and importer suggestions produced by the AI generator are proposals and do not replace professional review by experienced ice-cream makers. Allergen and nutritional information in particular must be validated independently.
(2) The Provider gives no warranty as to the accuracy, completeness or suitability of AI-generated content.
(3) Under current law, purely AI-generated recipes (ingredient quantities, PAC/cost values, preparation steps) generally do not give rise to copyright protection, as they lack a personal intellectual creation.
(4) The user grants the Provider a non-exclusive, royalty-free licence, unlimited in time and territory, for AI-generated recipes — in particular to publish, edit and make them available in the Glacelia community. The Provider may publish selected, outstanding AI recipes in anonymised form (without reference to the parlour or the user) under the name “Glacelia” in the community. Such publication takes the form of an independent copy; the user’s private recipe remains unaffected and non-public.
(5) Recipes created or substantially revised by the user remain unaffected by paragraphs (3) and (4); their publication in the community still requires the user’s express consent.
§ 10 Availability
The Provider strives for the highest possible availability of the platform but does not owe any specific availability. Maintenance work is announced where possible.
§ 11 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, and under the Product Liability Act.
(2) For slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
(3) Any further liability for indirect and consequential damage is excluded to the extent permitted by law.
§ 12 Data protection
The processing of personal data is described in the Privacy Policy.
§ 13 Changes to these Terms
The Provider may amend these Terms where required due to changed legal, technical or economic circumstances. Changes are notified at least 30 days in advance in text form (e-mail or in-app message). If the user does not object within 30 days, the changes are deemed accepted; this is pointed out separately in the notice. If the user objects in time, the contract ends on the effective date of the change.
§ 14 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Towards consumers with their habitual residence in another EU country, the mandatory provisions of their country of residence additionally apply.
(2) The exclusive place of jurisdiction for disputes with merchants is the Provider’s registered office.
(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
Last updated: June 2026