Terms of Service
§ 1 Scope and contracting parties
(1) These Terms of Service (“Terms”) govern the use of the Glacelia platform (web app at glacelia.app and iOS app), provided by FördeLab UG (haftungsbeschränkt), Altholzkrug 40, 24976 Handewitt (the “Provider”).
(2) Glacelia is aimed primarily at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB) — in particular owners of gelaterias, ice-cream parlours and catering businesses. Use by consumers within the meaning of § 13 BGB is possible; in that case mandatory consumer protection provisions take precedence.
(3) Conflicting or supplementary terms of the user become part of the contract only if the Provider expressly agrees to them in text form.
§ 2 Subject matter
(1) The Provider supplies a software-as-a-service platform for managing ice-cream recipes, calculating costs and PAC, generating LMIV-compliant labels and creating recipes and ingredients with AI assistance.
(2) The scope of functions depends on the plan booked. Currently available:
- Free — basic functions for individual users, without AI.
- Artisan (€19/month) — like Free, plus AI generator and AI importer to a limited extent.
- Gelateria — free parlour workspace without AI.
- Maestro (€49/month) — business workspace with team features, bulk import, LMIV labels and a higher AI allowance.
- Gran Riserva (€99/month) — like Maestro, plus API access, webhooks, unlimited AI usage and priority support.
(3) The Provider may further develop the scope of individual plans, provided the essential services are retained. Where changes are disadvantageous to more than an insignificant degree, users will be informed with reasonable notice; a special right of termination remains unaffected.
§ 3 Conclusion of contract
(1) Registration via magic link or “Sign in with Apple” concludes a free usage contract for the Free or Gelateria plan.
(2) When upgrading to a paid plan, the paid contract is concluded upon completion of the payment process (via Stripe or the Apple App Store). The Provider confirms the booking in text form.
§ 4 Trial period
For the Maestro plan, a free 7-day trial is granted when a business org is created. If no paid plan is booked, the workspace automatically reverts to Gelateria (free) at the end of the trial.
§ 5 Prices and payment
(1) The prices shown in the in-app billing area apply. Prices towards entrepreneurs are exclusive of statutory VAT; towards consumers they are inclusive of VAT.
(2) Payment is processed via Stripe Payments Europe Ltd. or — for in-app purchases — via the Apple App Store. Full card and bank details are processed exclusively by the respective payment provider.
(3) If a charge fails, the user is given the opportunity to update their payment details; if payment continues to fail, the plan may be suspended until the outstanding amount is settled.
§ 6 Term and termination
(1) Subscriptions run monthly or annually as chosen and renew automatically for the same period unless terminated by the end of the current period.
(2) Termination is carried out in the in-app billing area or by e-mail to hallo@foerdelab.de — or, for subscriptions concluded via the App Store, through Apple’s subscription management. Fees already paid are not refunded on a pro rata basis unless mandatory statutory rules require a refund.
(3) The right to extraordinary termination for good cause remains unaffected for both parties; in particular, the Provider may terminate for cause in the event of a persistent breach of these Terms.
§ 7 Right of withdrawal for consumers
Consumers have a statutory right of withdrawal under §§ 355 et seq. BGB. As this concerns digital content, the right of withdrawal lapses once the Provider has begun performance after the consumer has expressly consented and confirmed their awareness that the right of withdrawal thereby lapses (§ 356 (5) BGB). This is pointed out during the ordering process.
§ 8 User obligations
(1) Content created in Glacelia must not infringe the rights of third parties (copyright, trade mark, personality rights, trade secrets).
(2) Publication of recipes to the community is permitted only if the user holds the necessary rights and has expressly consented to publication.
(3) Abusive use of the platform is prohibited, in particular making automated requests outside the documented API or circumventing security measures.
§ 9 AI generations
(1) Recipes and importer suggestions produced by the AI generator are proposals and do not replace professional review by experienced ice-cream makers. Allergen and nutritional information in particular must be validated independently.
(2) The Provider gives no warranty as to the accuracy, completeness or suitability of AI-generated content.
(3) Under current law, purely AI-generated recipes (ingredient quantities, PAC/cost values, preparation steps) generally do not give rise to copyright protection, as they lack a personal intellectual creation.
(4) The user grants the Provider a non-exclusive, royalty-free licence, unlimited in time and territory, for AI-generated recipes — in particular to publish, edit and make them available in the Glacelia community. The Provider may publish selected, outstanding AI recipes in anonymised form (without reference to the parlour or the user) under the name “Glacelia” in the community. Such publication takes the form of an independent copy; the user’s private recipe remains unaffected and non-public.
(5) Recipes created or substantially revised by the user remain unaffected by paragraphs (3) and (4); their publication in the community still requires the user’s express consent.
§ 10 Availability
The Provider strives for the highest possible availability of the platform but does not owe any specific availability. Maintenance work is announced where possible.
§ 11 Liability
(1) The Provider is liable without limitation for intent and gross negligence, for damage arising from injury to life, body or health, and under the Product Liability Act.
(2) For slightly negligent breach of essential contractual obligations (cardinal obligations), liability is limited to the foreseeable damage typical for the contract. Otherwise, liability for slight negligence is excluded.
(3) Any further liability for indirect and consequential damage is excluded to the extent permitted by law.
§ 12 Data protection
The processing of personal data is described in the Privacy Policy.
§ 13 Changes to these Terms
The Provider may amend these Terms where required due to changed legal, technical or economic circumstances. Changes are notified at least 30 days in advance in text form (e-mail or in-app message). If the user does not object within 30 days, the changes are deemed accepted; this is pointed out separately in the notice. If the user objects in time, the contract ends on the effective date of the change.
§ 14 Final provisions
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Towards consumers with their habitual residence in another EU country, the mandatory provisions of their country of residence additionally apply.
(2) The exclusive place of jurisdiction for disputes with merchants is the Provider’s registered office.
(3) Should individual provisions be invalid, the validity of the remaining provisions remains unaffected.
Last updated: June 2026